Online store subscription FAQs

A ready-made online store available on a monthly or annual subscription. The Firstidea team sets it up with your branding, hosts it, keeps it updated and supports you. You focus on your products and sales.

Businesses that want to sell online quickly without an upfront investment: new shops, physical retailers launching online, and sellers already using Skroutz or social media who want their own store. Store10 supports catalogues of up to 5,000 products. For more complex projects, Firstidea also builds custom online stores.

With a bespoke build, you pay for the project upfront and then pay separately for hosting and maintenance. Store10 has no setup fee: one subscription covers setup, hosting, updates and support.

Yes. Our live demos show the storefront as your customers will see it, with different layouts and styles. Explore all the capabilities on the Features page.

€30 a month with monthly billing, or €300 a year with annual billing, equivalent to €25 a month with two months free. There is no setup fee. All prices exclude VAT.

• Store setup and visual customisation
• Up to 300 products and unlimited orders
• One card payment gateway
• Hosting, SSL and backups
• Maintenance and updates
• Google Analytics 4 and Search Console
• Two email accounts
• Phone and email support
• Technical checks before launch

Your domain, bank transaction fees, marketplace and courier subscriptions, advertising budget and third-party licences. You pay these directly to the providers.

Each add-on, such as a Skroutz feed or BOX NOW integration, has a one-off activation fee and, where applicable, an annual charge. On the pricing page you choose the options you need and see the total before submitting your configuration.

No. You only pay your subscription and the add-ons you choose. Bank and marketplace commissions go to those providers, not to us.

Yes, subject to the terms of your agreement. Before activation, you will know the duration, cost and any additional services clearly.

It belongs to you. You can export your catalogue as CSV, Excel or XML and your newsletter subscribers as CSV whenever you like, so you are not tied to the platform.

Our target is up to 72 hours after we receive your logo, colours and business details. If you need something specialised, such as ERP integration or migration from another store, we agree the timeline at the start.

Your logo, brand colours if you have them, business details, and your preferred payment and shipping methods. If you have existing copy, such as terms of use or a returns policy, send that too.

Store10 offers more than 24 layouts and six ready-made styles, customised with your brand colours. If you want a design built from scratch, we can provide a separate quote.

No. You register the domain in your own name with whichever provider you choose, so it belongs to you. We connect it to your store.

Yes. We migrate products, customers and orders from WooCommerce, Shopify, PrestaShop or OpenCart 3 following a technical review. Migration is quoted separately.

You can add them through the admin panel, which is in Greek. If you have a prepared Excel or CSV file, we can handle the initial import of up to 300 products. For larger catalogues or full product entry with copy and images, we provide a quote.

The base subscription covers up to 300 products. If you need more, you can upgrade to up to 1,500 or 5,000 products for an annual charge.

Yes. Automated synchronisation with your supplier's XML feed and integration with an ERP or business software are quoted separately after we review your data.

Yes, through the admin panel whenever you like. If you prefer us to handle small changes, choose the 30-minute monthly task add-on.

Yes. The base subscription includes one card payment gateway. Additional gateways, BOX NOW or courier integrations, and feeds for Skroutz, BestPrice, Glami, eMAG Marketplace, Google Shopping and Facebook or Instagram are available as add-ons.

By card through a bank or payment provider, by cash on delivery, or by bank transfer. Card transaction fees are set by your chosen provider.

Yes. With the relevant add-ons, you can set prices by customer group, validate EU VAT numbers through VIES and apply different VAT rates by region or customer type.

Yes. Add a second language, more currencies and VAT rules by country. Translation of your content is not included.

Yes. Google Analytics 4 and Search Console are included. Add-ons cover Meta Pixel, TikTok Pixel, Google Ads conversion tracking, Google Shopping and Instagram feeds, newsletters and popups. If you would like us to manage your campaigns or SEO, we can provide a quote.

The base subscription includes phone and email support from the Firstidea team, in Greek. For faster handling of requests, you can add priority support. Call us on 210 444 0989.

We do. Hosting, an SSL certificate, backups, updates and maintenance are included in your subscription, so you do not have to manage them yourself.

Yes. The base subscription includes two professional email accounts on your domain. You can increase this to five or ten.